Replacing a TetherBox

When you need to replace an existing TetherBox (for warranty replacement, upgrade, or other reasons), the activation wizard will transfer your configuration and subscription details to the new unit automatically.

What Gets Transferred

Cameras & Zones

All cameras and their settings, camera zones and their configurations, and cloud recording settings are automatically transferred to the new unit.

Network Devices

Switches, routers, and other discovered network devices are transferred to the new unit.

Subscription Details

• Renewal date – Your existing renewal date is preserved
• Billing frequency – Monthly or annual billing is preserved
• Custom pricing – Any manually set pricing is preserved
• Original activation date – For warranty tracking (if replacing under warranty)

What Needs Reconfiguring

The following will need to be set up again on the new TetherBox:

• Alarm panels – Will need to be rediscovered and reconfigured
• Access control units – Will need to be reconfigured

How to Replace a TetherBox

1. Go to https://app.timeline.is/new to start the activation wizard
2. Enter the serial number of your new TetherBox
3. When asked about installation type, select "Replacing an existing TetherBox"
4. Select the old TetherBox you are replacing from the list
5. Choose your replacement reason (warranty, upgrade, etc.)
6. Complete the activation

Have both TetherBoxes connected to the network during the replacement process to ensure a smooth transition.

After Replacement

Once the replacement is complete:

• The new TetherBox will update and start up (this may take 2-10 minutes)
• Your cameras will reconnect automatically
• Cloud recordings will continue from the new unit
• The old unit will be factory reset and can be returned or repurposed