TetherX

Help

 TetherBoxes 
  • Recording Capacity
  • TetherBox Went Offline?
  • Replacement Units
  • Troubleshooting
  • Connection FAQ
 Cameras 
  • Setup Checklist
  • Dahua Specific
  • Troubleshooting
  • Connecting to DVRs/NVRs
  • Automatic Activation
  • ONVIF
Support & Feedback
Release Notes
  1. Help
  2. Support & Feedback

Feedback & Ideas

We'd love to hear from you! Share your ideas, report issues, or request device support.

Feedback & Ideas
Feature Request

Suggest new features, improvements, or enhancements to the TetherX platform.

Device Support

Request support for a specific camera, NVR, speaker, IoT device or any other integration idea.

Support Reports
Report a Bug

Found something not working?
Let us know so we can fix it.

TetherBox Offline Report

Report an offline TetherBox with boot video and diagnostic details.

ARC Performance Report

Report slowdowns or freezes experienced in monitoring stations.

General Feature Request

Tell us about the feature you'd like to see in TetherX.

* Required fields

The more detail you provide, the better we can understand your needs.

Device Compatibility Request

Request support for a camera, NVR, or IoT device.

* Required fields

Report a Bug

Help us improve by reporting any issues you encounter.

* Required fields

Include any error messages you saw and steps to reproduce the issue.
Attach screenshots or screen recordings to help us understand the issue.

TetherBox Offline Report

Submit diagnostic information for an offline TetherBox unit.

Authentication Required

Please log in to submit an offline TetherBox report.

Log In

ARC Performance Report

Report slowdowns or performance issues in your monitoring station.

* Required fields

Issue Details *
When Did This Happen? *

Provide a 5-10 minute window when you experienced the issue. This helps us pinpoint the problem in our logs.

Use 24-hour format
Affected Sites

List the site names where you experienced issues. This helps us check for site-specific problems.

One site per line, or leave blank if the issue affected all sites
Network Information

Run a speed test at speedtest.net and enter the results below. This helps us determine if the issue is network-related.

Mbps
Mbps
ms
Workstation Information

Details about the computer experiencing the issue.

At your monitoring station
Additional Information
Screenshots

Attach full-screen screenshots showing the issue. This is extremely helpful for diagnosis.

You can select multiple files. Screenshots showing error messages or frozen UI are most helpful.

TetherX Timeline

Designed by TetherX, a forward thinking technology company in London, UK.

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Email us at
support@tetherx.io
or check our support page or contact support

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TetherX

This is a demo system, while you can see all functionality, you will not be able to make changes.